Return Policy

AMNIG Returns & Exchange Terms

Please read these terms (Exchange and Return Terms) carefully before ordering products from the AMNIG online store. 

AMNIG is the owner and operator of this website; www.amnig.com.my (hereinafter referred to as “website”. By ordering products from this website, you agree to be bound by these exchange and return terms. If you do not agree with any of these terms, please do not make any purchase from this website

 

AMNIG’s return policy

 We are proud and take pride in our products and we want you to have a 100% satisfaction experience with us! You will be able to return your purchases made at our website within 14 days of receipt of your order for a full refund. Please contact our customer service at care@amnig.com to initiate a return request.

  

AMNIG's Exchange Policy

AMNIG does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to obtain a refund on returns when the return is in line with our return policy.


Damaged and Defective Products

AMNIG take a lot of efforts and checks to ensure that all our products are defect free when completed. We also test our products in actual sports conditions to ensure that they are up to the functions that they are designed for. It is very rarely that AMNIG products will be damaged or defective

 

All returns will be inspected by our Quality Assurance Department and if there are any damage to the products as a result of manufacturing defects, we will undertake to fully refund the cost of purchase of any defective products

 

We will not undertake any returns if the reason is other than material quality of defects. We do not refund products that are:


  1. Not purchased from our websites (if you purchase our products from other marketplace source, please alias with them directly)
  2. Worn or hand tag removed

 

Eligibility of Returns


  1. Return process must be initiated within 14 days of receiving the products
  2. Items should not be worn or soiled and should be in its original packaging
  3. Returns will only be accepted if the original label / hand tag has not been removed

 

Return Procedure

To initiate a return, please contact AMNIG’s Customer Care Team at +60 3772 73007 or email us at care@amnig.com

 

Refunds

We seek to process your refunds within 14 days, however when you will receive your funds will depend on the time that bank takes to process your refund. If you do not receive your refund after 21 days, please contact our customer care team to check on the status of your refund

 

We will refund the full price of purchase of the relevant product returned to us excluding shipping charges (if any). Refunds will be given in the same methods of payment for the original purchase